Coronavirus (COVID-19) Updates
We understand the continued concern surrounding Coronavirus (COVID-19) in our communities, and our hearts go out to all those who’ve been impacted. You may have specific questions about how to manage your finances and conduct your banking while being proactive to stay safe and avoid contact with others during this pandemic. We’re here to support you.
Cares Act Information
Thank you for being so gracious and working with us through the various challenges we’ve all faced over the past weeks and months. You’ve continued to conduct your banking through our online and mobile banking applications, as well as utilizing mobile check deposit, direct deposit, electronic transfers, our ATM network, drive-thru, and secure file transfers.
We appreciate the patience you’ve shown us as our team rose to the challenge and adapted to a tremendous increase in call and email volume related to the SBA’s Paycheck Protection Program offered to small businesses across the nation through local banks. We are proud to have been able to close and fund 100% of our PPP loans which represents $12.7 million directly benefiting small business owners and our great community! We’re extremely proud of our team!
We are also happy to announce that our lobby is open.
Special Appointment-Only Hours: We are reserving 8:30 a.m. – 9:00 a.m. Monday through Friday for our high-risk clients. Please call ahead to schedule an appointment so we can continue to adhere to social distancing guidelines. (706) 236-2123.
Lobby Hours: Monday thru Friday 9 a.m. – 5 p.m.
We continue to monitor local, state, and federal guidelines. When you enter the bank, we appreciate your cooperation with these guidelines as we keep the health of our employees, clients, and community our top priority:
- Please do not enter the building if you have a fever, cough, sneezing, or have had close contact with or cared for someone with COVID-19 symptoms in the last 14 days.
- Follow the floor markers and maintain a 6’ distance between you and others at all times.
- Avoid touching surfaces as much as possible.
- Clients wearing a mask may be asked to remove it briefly for identification and security purposes.
- If you use a complimentary bank pen, please take it with you.
- All points of contact will be sanitized after each client interaction. We appreciate your understanding and patience if it takes a little extra time to serve each client.
If you are not ready to conduct your business in-person just yet, that’s okay too. We’re here and ready when you are. And always remember that in addition to our ATM network and drive-thru, we have a variety of online and mobile banking options that will enable you to conduct your banking outside of our lobby and virtually from anywhere.
- Check account balances
- Access bank statements
- Pay bills electronically
- Transfer money to friends and family
- Transfer money between accounts
- Deposit paper checks with mobile deposit
If you’re a client and not already enrolled in online and mobile banking, enroll today. It’s fast, easy, and there’s no fee! ENROLL TODAY.
Beware of scams
Look out for suspicious email, text messages, phone calls, and fraudulent websites that may impersonate a company, charity, or government agency. Remember:
- NEVER share sensitive information such as your online and mobile banking password or social security number.
- ALWAYS access digital banking by using our secure mobile app or visiting RiverCityBankOnline.com (not by clicking a link from an email).
- If you receive a suspicious email or text message, NEVER respond, click on any links, or open attachments.
Additional Coronavirus (COVID-19) Resources
- Protecting your finances during the Coronavirus pandemic
- Centers for Disease Control: About Coronavirus Disease 2019 (COVID-19)
- Centers for Disease Control: Coronavirus Fact Sheet
- Department of Homeland Security: What to do Before and During a Pandemic
- Coronavirus COVID-19 Global Cases by the Center for Systems Science and Engineering (CSSE) at Johns Hopkins University
- FEMA: Emergency Financial First Aid Kit
- FEMA: Financial preparedness pays off in emergencies